#Vumatel

Good day

Has anyone else experienced this issue with Vumatel. I am getting a charged for a service that I didn't damage. On Thursday the team of Vuma were doing a cable replacement in my area. Since then my internet was down. I logged this complain to the Webafrica via a WhatsApp chat who are communicating on behalf of Vuma. They send out a technician yesterday (Sunday) to come check out my issue. He informs me that the previous technicians who installed the service made the cables to short and was only doing a temporary solution. He advised that he will go back to Vuma and ask them to assist with a permanent solution so that I don't get that issue again . First question that popped to my mind was "will I have to pay? " . He advised no, he showed me that he logged the fault on a group and they will let me know. This morning I get a quotation of about R900 that I need to pay in order for them to come out. When I disputed this via email they have not responded. The WhatsApp chat agent was of no use either cause they just doing a service on behalf of Vuma and they are awaiting from them. Kindly advise has anyone else experienced this before with Vumatel