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Steven C
1 reviews | Active since Feb 2017
26 Aug 2022, 19:19
Vumatel 3-5 days reaction time
Fibre line down, I have to log a call with service provider Mweb as Vumatel not contactable directly by design.. The best answer is the log will be attended to in 3-5 days. Imagine that slow turnaround in todays world and you still get billed a full month. Add in the weekend without connection. Not even a progress update in the last 2 days despite the urgent request as work from home applies.
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Steven C's updateReviewer Update
27 Aug 2022, 14:37Thank you Vumatel. I received a call this morning promptly at 08h00 to advise that a service team will be dispatched and within an hour the team arrived and quickly identified the issue. They replaced the faulty fibre box. Thank you so much for the very swift and efficient action taken on day 3. I now have fibre this weekend. Would be great if you can look at status updates per day of ageing of the log.
SC
Steven C's update27 Aug 2022, 14:37
Reviewer Update
Thank you Vumatel. I received a call this morning promptly at 08h00 to advise that a service team will be dispatched and within an hour the team arrived and quickly identified the issue. They replaced the faulty fibre box. Thank you so much for the very swift and efficient action taken on day 3. I now have fibre this weekend. Would be great if you can look at status updates per day of ageing of the log.