Vumatel 🚮

On the 26th of April I purchased fibre services from Vumatel and as soon as I picked up that the address captured was an incorrect one and immediately contacted the ISP that I chose being Home Connect. After a number of engagements I had with Home Connect I was asked for proof of payment as a statement, I sent it after I was told that Vumatel wants payment confirmation from payfast which I sent mind you the time was now nearing a month since I purchased this.

Wednesday the 22nd of May that is 2 days post sending the payment confirmation I received this message “ Dear Andiswa Baba, your payment was accepted successfully. You will be contacted to arrange for the installation of your fibre service. Need help, please reply to this message. Regards Home-Connect Team”. Now we in June I still get the same message that Vumatel says that the pop that I provided is insufficient and they request a payfast confirmation, excuse me but I sent the confirmation already. I am really regretting choosing Vumatel because this is going to be the second month of purchasing data meanwhile I purchased services that I thought would be saving me but is instead costing me even more 🚮