Vumatel

We ordered Vumatel fibre through Telkom and received a confirmation order from Vumatel on the 3 October 2018. They requested various Fica documents which we have sent through to them and also asked them to amend our address - they had it as no. 29 instead of no. 27. We have contacted them various times to find out progress on this order and were told that they have a huge backlog and would only get our fibre late November. When we contacted them on 18th December, we were informed that we were scheduled for installation on 21st December. We contacted them around lunchtime on 21st December to find out what time they would arrive, only to be told that we weren't scheduled for that day and they were about to close for the holidays so we would have to wait for the new year and they would contact us - they also still had out address as no. 29 even though I had advised them that this was correct on numerous occasions (they also have our proof of address!!!) To date, we still have no contact and no fibre. When you call them they tell us they will get the installation team to contact us. We are more than 3 months down the line and still have not idea when, if ever, we will get our fibre installed. This is totally unacceptable. I have given them 1 star because there is no option to give them a minus.......