rH
ryan H
1 reviews | Active since Mar 2018
05 Mar 2018, 09:35
vumatel
poor feedback. long waiting time to call center. no response from multiple individuals emailed. despite being cc'd into future correspondence with those that did respond. overall a shocking experience.
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Replies (3)0
Replies (3)
Vumatel's replyOfficial
05 Mar 2018, 11:34Good Morning Ryan
We trust that you are well.
Kindly be advised that your ticket has been escalated to the relevant department to look into the issue. We sincerely apologise for the experience you have had with us thus far.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply05 Mar 2018, 11:34
Official
Good Morning Ryan
We trust that you are well.
Kindly be advised that your ticket has been escalated to the relevant department to look into the issue. We sincerely apologise for the experience you have had with us thus far.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
rH
ryan H's updateReviewer Update
05 Mar 2018, 21:42"escalated" is a word I have heard allot from vumatel. No response was forthcoming to me after posting this other than the official hello peter response. No phone call or any kind of communication was made to explain the hold up. No response to my email sent to complaints@vumatel and to ********** Certainly no progress has been reported. I find myself in exactly the same position I was upon posting my initial complaint.
rH
ryan H's update05 Mar 2018, 21:42
Reviewer Update
"escalated" is a word I have heard allot from vumatel. No response was forthcoming to me after posting this other than the official hello peter response. No phone call or any kind of communication was made to explain the hold up. No response to my email sent to complaints@vumatel and to ********** Certainly no progress has been reported. I find myself in exactly the same position I was upon posting my initial complaint.
Vumatel's replyOfficial
09 Mar 2018, 13:03Good day Ryan
We trust that you are well.
Kindly be advised that the configuration was done on our side. The status has changed to awaiting ISP configuration and you can now contact your ISP to configure the line on their side. We will now mark the issue as resolved
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply09 Mar 2018, 13:03
Official
Good day Ryan
We trust that you are well.
Kindly be advised that the configuration was done on our side. The status has changed to awaiting ISP configuration and you can now contact your ISP to configure the line on their side. We will now mark the issue as resolved
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,