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LS
Lynnwood S

1 reviews | Active since Jan 2017

24 Feb 2023, 12:20

Vumatel

I have been without fibre for 4 days / 96 hours and counting and all Vumatell agents can tell me its within SLA. Terrible customer service

0
Replies (5)
Vumatel
Vumatel's reply24 Feb 2023, 13:13
Official
Good day  Lynnwood

Thank you for being in contact with us. Kindly note that a technician has been assigned to your ticket.

Regards
The Vuma Team
LS
Lynnwood S's update24 Feb 2023, 13:29
Reviewer Update
after 96 hours is that all you can say? When will the issue be resolved? Is there managers contact details
Vumatel
Vumatel's reply24 Feb 2023, 14:51
Official
Good day

Kindly note that we tried contacting you to confirm if you are able to connect as the link has been restored but we could not reach you.
Please confirm a convenient time to call so that we can assist.

Regards
The Vuma Team
LS
Lynnwood S's update24 Feb 2023, 15:48
Reviewer Update
When did u try contacting me???
Vumatel
Vumatel's reply27 Feb 2023, 10:23
Official
Good day Lynnwood


Thank you for taking our call and for confirming that the link has been resolved.

Regards
The Vuma team