Vumatel

Ohh man, I could write a book but let's cap it at one incident. This time around I moved to a new apartment which already had Fibre installed but was not used for a while. All went well with Afrihost, did the order but boom hours later was told there's an active line that needs to be released by another ISP. I have been writing and following up with Afrihost every 2 days. The response is, we have escalated to Vuma but no response. A minimum of 4 escalations were made. They even wrote an email to these guys allegedly. Now I called these guys directly and was told off basically. All I basically need is a way forward, even if I have to change ISPs or whatever I just need internet as I work from home.

And before I am given an email to complain to, I have wrote a very respectful mail to ***(20 Sept 2024 at 09h15) begging for assistance. And yes, I am out of options at this point and sadly I can only give 1 star and nothing less. I politely ask to not be gaslighted with a response from Vuma on this review. Reach out directly or find details on the previous mail and ask Afrihost or get details from them please.