VumaSs

Supersonic Customer fiber using Mtn and vuma in Parys freestate Good afternoon, I have been a customer of supersonic through Mtn using vuma Acc Ss********** (mine) I pay my monthly fee of R449 on time, I am a widow, I look after my elderly mom fultime also a widow. Every month I have to log or phone them because there is no internet service, an area problem with vuma, so I have to buy extra data to stay online for work, on top of my monthly fee. Last month I went for 10 days without a rooter, because then their tooter was faulty, And so it keeps going. You never know if you are going to have internet or not, and I have to pay extra airtime to phone in, to log the complain, waiting time is never less than 15 min or more. This morning I phone them to ask if they will be willing to give me a discount on this months payment or help me in any way, because I had to spent so much money extra to stay on line and to phone them. They just said no. I asked them if I cancel my pre paid to then rather go to another company, how it work They said a month notice and a. Extra R899. I am very unhappy, I pay my fee, EXSPECT stable fiber, there was two days that I could not even whatsupp, because I could not loud air time to connect to my bank to buy data or airtime, because I look at an elderly over 85 years old I have to be able to have connection but our budget was wrong because I had to buy so much data and airtime during the month. I explained it all to the customer service billing department and asked if they can't talked at least to a manager, for some kind of discount, or something, it's their mistake wich is costing me money and time. And if I now want to go you another service I have to pay the extra 899 as well, I am already over budget because I already had no internet access this month and had to buy data again. All they say is they are sorry for the inconvenience, but nothing is done to the poor area service of vuma in thus Parys freestate area. I asked them very nice and politely to compensate me with even just a discount but they refused. What am I supposed to do? Their service to me is not even worth one star, they just cost me money I don't have and the problem continue from month to month. Nothing change. I asked them why they can't give me at least discount for this coming month, because my data expense where so high over R500 extra because of no access, they just said no. Nothing I must pay my monthly payment or be disconnected. I said I will write a report on hello Peter, and ask again to prevent this negative report if a manager can phone me back in an hour. They did not phone. Not must I keep paying for this poor service but they also prevent me to go over to a stable connection with the threat of R899. Wich I cannot afford. No help, No support No free calls to customer servive Long waiting time on the phone that had cost me this month in Feb 25 over a R1000 airtime for waiting and today again R50 airtime. No willingness to help. Even if their poor area service is costing me unexpected money, No trust in my internet service I never know when I am going to be without internet witch is also leading my elderly mom to stress, because I am stressed about service and money. She has a heart problem and cannot be stressed out I cannot be like in Feb. Without service of no kind. In the beginning the sales people made all kind of promises and they did installed the Fibre quickly, and they did replace the faulty rooter but did not care how much their faults and poor service is costing me extra. Now they also don't want to let me out of the month to month contrac without a month notice and the extra R899. I really feel this is unfair and I am sure since the bad internet access in this area is giving so much problems that other of their customers using Mtn vuma through supersonic is also unhappy with their service and extra money they have to pay for data when the area is off on top of our monthly fee. We don't get what we are paying for but it cost us extra money with no apology or compensation from them for not being able to give us what they promised. Please help me, because they don't want to and can't care less about their service. They just want their money. I wonder how they would feel if something so unfair was happening to them. And it just continues. Thank you After I posted this review on supersonic as titel they just cut my service not even a phone call. Nothing A lot of their clients struggle with their service in this area. They don't even care about the customer Are they really going to get away with this because they are a big company?