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Xoliswa
1 reviews | Active since Jan 2026
18 Aug 2026, 12:15
Vuma's terrible service
I have paid for the service and since Sat we were connected without internet, there is no number to call customer service they only have a whatsapp number and those agent take a half a day to come back to you and only leave a tect message then end the chat.. we were told to reboot the device 100 times wen they said they have restored the service and once u reboot and come back with feedback the agent has long ended the chat.. and they gave us a number (***1) ofwhich they also dont know the progress, n they will want to charge us for the days tht we didnt have the service, i have skipped work yesterday because i am working from home and my child couldnt do her school work too..
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Xoliswa's updateReviewer Update
19 Aug 2026, 12:43No, we dont have internet, one of the agents called this morning and said they send a technician to us from Ormonde and they shud have came around at 9:30 this morning and to this time no Technician has come, my manager is fuming coz i am not working and its the 3rd day today. and when are they really going to fix our wifi? when i am already fired at work? and you aso expects us to pay for the service as that agent on the call we are active? yes we arre active but with no internet.. evn wen uconnect on the phone it writed CONNECTED WITHOUT INTERNET,, please fix this today, because after this platform iam going straight to the ombudsman
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Xoliswa's update19 Aug 2026, 12:43
Reviewer Update
No, we dont have internet, one of the agents called this morning and said they send a technician to us from Ormonde and they shud have came around at 9:30 this morning and to this time no Technician has come, my manager is fuming coz i am not working and its the 3rd day today. and when are they really going to fix our wifi? when i am already fired at work? and you aso expects us to pay for the service as that agent on the call we are active? yes we arre active but with no internet.. evn wen uconnect on the phone it writed CONNECTED WITHOUT INTERNET,, please fix this today, because after this platform iam going straight to the ombudsman