TM
Terence M
1 reviews | Active since Nov 2017
13 Mar 2018, 07:42
Vumanightmare
Multiple calls logged.. More than 800 rand spent on airtime.. Being put on hold for 30mins each time I call by "vuma heroes who are always too busy saving the world".. Numerous tickets logged.. Multiple managers aware of the situation.. 5 different technicians seen and sent out.. Having to leave work early to open up my place in the hope of getting a connection.. Blame game from every side.. 24 hour turn around time policy..but its now been exactly 504 hours and am still not live.. Everyone else in the complex relocating to MTN fibre, but stuck because of the contract I signed.. I blame myself was pulled in by the grandeur of vumas free installation and free router.. Only finding out theres other providers in the area (Midrand) who are cheaper.. Out of words.. Tired.. Exhausted.. Dissappointed.. #VUMANIGHTMARE
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Replies (2)
Vumatel's replyOfficial
13 Mar 2018, 16:04Good day Terence
I trust that you are well.
I sincerely apologise once again for the delay in getting your issue sorted. I have communicated with the relevant parties and they are trying doing their best to sort out the issue at hand. I will keep giving you feedback as we go along and hope that we can resolve it as soon as possible.
I hope you find the above in order.
Kind Regards
Grace Molale
The Vuma Team
Best regards,
Vumatel's reply13 Mar 2018, 16:04
Official
Good day Terence
I trust that you are well.
I sincerely apologise once again for the delay in getting your issue sorted. I have communicated with the relevant parties and they are trying doing their best to sort out the issue at hand. I will keep giving you feedback as we go along and hope that we can resolve it as soon as possible.
I hope you find the above in order.
Kind Regards
Grace Molale
The Vuma Team
Best regards,
Vumatel's replyOfficial
17 Mar 2018, 14:13Hi Terence
I trust that you are well.
I sincerely apologise for all the inconvenience caused during the process of trying to sort out your issue, I also apologise for the delay and constant phone calls regarding your connectivity issues. I am however glad that your issue has finally been resolved.
I hope you find the above in order.
Kind Regards
Grace Molale
Best regards,
Vumatel's reply17 Mar 2018, 14:13
Official
Hi Terence
I trust that you are well.
I sincerely apologise for all the inconvenience caused during the process of trying to sort out your issue, I also apologise for the delay and constant phone calls regarding your connectivity issues. I am however glad that your issue has finally been resolved.
I hope you find the above in order.
Kind Regards
Grace Molale
Best regards,