DK
Duran K
1 reviews | Active since Apr 2023
01 Mar 2024, 14:22
Vuma/Home Connect
Once again more lies from Vumatel/Home connect.from incorrect and misleading timeframes to telling me they will do an installation at midday however no communication about being late or whats going on.When I call home connect the consultant Edmund asks me to follow up.There is no accountability for the misinformation or an apology for such poor service.I still have not spoken to a supervisor even after requesting.Absolute disgrace.Take the consumers money but provide no service or help.Stop lying and provide a service.Stop misleading.Your calls are recorded.You can listen what your incompent staff advise and set incorrect expectations
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Replies (5)0
Replies (5)DK
Duran K's updateReviewer Update
02 Mar 2024, 08:41Im still waiting from midday Friday for installation.No call received to state any delays or rescheduling of appointment.Appalling service.From misleading information to providing absolutely no service and not knowing when you will have service.Absolute disgrace.
DK
Duran K's update02 Mar 2024, 08:41
Reviewer Update
Im still waiting from midday Friday for installation.No call received to state any delays or rescheduling of appointment.Appalling service.From misleading information to providing absolutely no service and not knowing when you will have service.Absolute disgrace.
DK
Duran K's updateReviewer Update
02 Mar 2024, 14:38Still no call about the installation after being **** to about the installation happenin on Friday midday. Looks like the installers are just as useless as most people I have dealt with.
DK
Duran K's update02 Mar 2024, 14:38
Reviewer Update
Still no call about the installation after being **** to about the installation happenin on Friday midday. Looks like the installers are just as useless as most people I have dealt with.
DK
Duran K's updateReviewer Update
03 Mar 2024, 16:14I'm still waiting for these idiots to call me after lying about coming on Friday midday.Why do you are your team lie about your service for money just take money and provide a useless service.You should be reported to the National Consumer Commission for what you are doing.
DK
Duran K's update03 Mar 2024, 16:14
Reviewer Update
I'm still waiting for these idiots to call me after lying about coming on Friday midday.Why do you are your team lie about your service for money just take money and provide a useless service.You should be reported to the National Consumer Commission for what you are doing.
Vumatel's replyOfficial
04 Mar 2024, 10:52Good day Duran
Please note that we have escalated your failed activation inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated your failed activation inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply04 Mar 2024, 10:52
Official
Good day Duran
Please note that we have escalated your failed activation inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated your failed activation inquiry to our installation team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
DK
Duran K's updateReviewer Update
04 Mar 2024, 17:07How can I accept this when you have **** to me before without assisting.You sit in jobs but not showing the competence to sort this issue.No one has even apologized or called me to rectify your false expectations.You have **** to me and now you want escalate your own lies to me.That does not make sense
DK
Duran K's update04 Mar 2024, 17:07
Reviewer Update
How can I accept this when you have **** to me before without assisting.You sit in jobs but not showing the competence to sort this issue.No one has even apologized or called me to rectify your false expectations.You have **** to me and now you want escalate your own lies to me.That does not make sense