Vumahell: for clients and service providers alike...

Vumatel phones me to provide times they can come and install fibre. I pick one and get a video confirmation etc. But: they do not pitch at the scheduled time. When you phone, you get told that you may only phone after they are 30 mins late, then they will check where the "Technician" is. When you do phone 30 mins later, you get told to get off the phone as the "Technician" is trying to phone you. Once again, you follow the instruction, foolishly thinking they are trying to assist you. Reality is: no-one is trying to phone you, the call centre agents just want you to go away so they can get back to whatever it is that Vumatel actually does...By Call 6, after requesting names of "managers", the truth comes out: Vumatell HAS NO IDEA WHO THE TECHNICIAN IS THAT THEY SCHEDULED THE INSTALLATION WITH - and the bright sparks who can find out, are not inclined to answer their phone...Whatever you do...DO NOT take time off work for this highly *********** company, because they WILL make you wait. After throwing my toys on 6 different phonecalls, I finally get a call back from call nr 6's agent. (Thanks - you kept your word and got back to me - I appreciate it.) They arranged another technician, his crew was onsite when she phoned to say he will be here.Finally - a Vumatell staff member who cares about clients - please tell your boss I said that you are a STAR!!. The new Technicians are subcontractors. And now, after waiting for 2 hours...the fill-in contractor does not have a long-enough cable - which is not his fault, as he was on another job, but: he makes a plan. So Vumatel not only messes around its customers but its subcontractors as well! Well done Vumatel: hell of a way to do business! (I spent my two hours waiting checking out Vumatel on Hellopeter...and I suppose I'm lucky that anyone pitched at all...just a pity I had to throw my toys to get service!)