Vuma, worst ever!!!!!!!!!!

Worst service ever!!!! I have been without internet for 8days and still counting!!!! The ISP says the issue is on Vuma's side yet not a single human has contacted me to attempt to resolve the issue online or explain what the issue is, how they can resolve it and how much longer I still need to go without internet. I was forced to take leave from work as my work depends on it. I have 2 kids to take care of an is 1 week short of pay. Can someone with braincells that has enough a title and the ability to make things happen... FAST!!!!! This cannot be endured any longer!!!!!!! If nothing else, at least let me know how can change from Vuma to a different provider!!!!