XJ
X J
1 reviews | Active since Nov 2022
29 Oct 2024, 18:02
Vuma WiFi connection
Hellopeter this complain is about Vuma WiFi i asked them several times if at least they can terminate their service on the month end but they are failing to do that.Example now I borrowed money to pay them next month they will terminate their connection on the 28. Why can’t they meet their clients halfway i being asking and asking them. Regard X
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
29 Oct 2024, 19:50Good day X J
Kindly note that we do not process cancellations, only that ISP can cancel your account. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Kindly note that we do not process cancellations, only that ISP can cancel your account. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply29 Oct 2024, 19:50
Official
Good day X J
Kindly note that we do not process cancellations, only that ISP can cancel your account. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Kindly note that we do not process cancellations, only that ISP can cancel your account. Please contact your ISP to assist.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Best regards,
XJ
X J's updateReviewer Update
29 Oct 2024, 20:00Its not about cancelling its about time frame at least give you client until pay day which is 30 or 31 instead of terminating your service on the 28 or 27 I’ve been asking this that is why I decided to use this platform.
XJ
X J's update29 Oct 2024, 20:00
Reviewer Update
Its not about cancelling its about time frame at least give you client until pay day which is 30 or 31 instead of terminating your service on the 28 or 27 I’ve been asking this that is why I decided to use this platform.
Vumatel's replyOfficial
30 Oct 2024, 17:03Good day X J
Please contact ISP for any assistance with billing and payment inquiries, as we unfortunately can not assist with account related inquiries
Kind Regards
The Vuma Team
Please contact ISP for any assistance with billing and payment inquiries, as we unfortunately can not assist with account related inquiries
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply30 Oct 2024, 17:03
Official
Good day X J
Please contact ISP for any assistance with billing and payment inquiries, as we unfortunately can not assist with account related inquiries
Kind Regards
The Vuma Team
Please contact ISP for any assistance with billing and payment inquiries, as we unfortunately can not assist with account related inquiries
Kind Regards
The Vuma Team
Best regards,