Vuma wifi

To say I am utterly disappointed and feeling regretful would be an understatement. On the 20th of December 2023, I paid what was due for connection of wifi, technicians came to drop off the router and that was the last I heard of Vuma till I (after many attempts) contacted them (via SADV) and I was told that firstly there's no fibre where I live and secondly there's a possibility that my payment is funding someone else's wifi as it might be active elsewhere.

Now explain to me how you accept payment knowing very well my area isn't fibre ready? And why should I be the one going after you for explanations, is it not common courtesy?

It's been a full month and I'm not connected, yet you are sitting with my money? How is that acceptable?