lL
linomtha L

1 reviews | Active since Dec 2023

17 Dec 2023, 15:51

Vuma Wi-fi installation

I paid for Wi-fi installation and it has been 2 weeks and nothing has been communicated with furthering the installation.

0
Replies (2)
Vumatel
Vumatel's reply18 Dec 2023, 12:47
Official
Good day,  linomtha lili
We trust that you are well,

We are writing to sincerely apologise for the current delays with service delivery you are experiencing.

Kindly please note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold.

The situation was the result of a critical safety concern that required immediate attention. This decision to prioritise your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information. We want to assure you that we are trying to address the underlying issue as best possible.

We value your support, trust and appreciate your patience and understanding as we work to resolve this matter. 

The Vuma Team

Best regards,

lL
linomtha L's update22 Dec 2023, 16:06
Reviewer Update
I would like my money back then