LS
Lodewyk S
1 reviews | Active since Dec 2015
13 Jul 2022, 18:25
VUMA? WHERE?
Seems there is no Vuma when something goes wrong. Internet went down this afternoon at 12:30. Phoned my ISP, not their fault. Link is down, ticket logged with Vuma and they will get into contact with me to correct. I've phoned 12:42, 13.58; 15.54 and 17:24. Still nothing. I work for a European Company and they are on the ball. I've missed that ball now. Had a strict deadline for this afternoon, which I have now missed. Thank you VUMA. It's now 18:24 and still nothing. WHY????
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
13 Jul 2022, 20:01 Good evening, Lodewyk
I trust you are well,
As per our telephonic conversation, connectivity has been confirmed. We do apologize for fo the inconvenience caused.
Kind regards
The Vuma Team
I trust you are well,
As per our telephonic conversation, connectivity has been confirmed. We do apologize for fo the inconvenience caused.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply13 Jul 2022, 20:01
Official
Good evening, Lodewyk
I trust you are well,
As per our telephonic conversation, connectivity has been confirmed. We do apologize for fo the inconvenience caused.
Kind regards
The Vuma Team
I trust you are well,
As per our telephonic conversation, connectivity has been confirmed. We do apologize for fo the inconvenience caused.
Kind regards
The Vuma Team
Best regards,
LS
Lodewyk S's updateReviewer Update
18 Jul 2022, 12:30Good day
Apologies for the late reply... I just want to say thank you to Ntswaki Moloi who was very patient with me. It was not a great day and she calmly answered all my questions.
It took a few hours, but I was reconnected same day.
Thank you Ntswaki for your patience with a very impatient customer.
Lodewyk
Apologies for the late reply... I just want to say thank you to Ntswaki Moloi who was very patient with me. It was not a great day and she calmly answered all my questions.
It took a few hours, but I was reconnected same day.
Thank you Ntswaki for your patience with a very impatient customer.
Lodewyk
LS
Lodewyk S's update18 Jul 2022, 12:30
Reviewer Update
Good day
Apologies for the late reply... I just want to say thank you to Ntswaki Moloi who was very patient with me. It was not a great day and she calmly answered all my questions.
It took a few hours, but I was reconnected same day.
Thank you Ntswaki for your patience with a very impatient customer.
Lodewyk
Apologies for the late reply... I just want to say thank you to Ntswaki Moloi who was very patient with me. It was not a great day and she calmly answered all my questions.
It took a few hours, but I was reconnected same day.
Thank you Ntswaki for your patience with a very impatient customer.
Lodewyk
Vumatel's replyOfficial
03 Aug 2022, 09:27Good morning, Lodewyk
Thank you for the compliment.
Kind regards
The Vuma Team
Thank you for the compliment.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply03 Aug 2022, 09:27
Official
Good morning, Lodewyk
Thank you for the compliment.
Kind regards
The Vuma Team
Thank you for the compliment.
Kind regards
The Vuma Team
Best regards,