Vuma-Vodacom ****

Vuma-Vodacom,

I have requested an upgrade on the 29/09/2025 from a package of R439 to R529 to increase the speed for work project,

I sent a whatsapp to ***(vuma) then received a whatsapp from +***2 the lady introduced herself as a Vuma agent them proceeded with the order, She advised that since we have Vuma at home we needed to change my cell phone number so she used her colleagues number *** to finalise the order she sent me easy pay number it is attached on the below attachments,also proof of payment that i made the payment on the 30/09/25 she advised i will receive a call from installation department which i did receive on same day from the number *** that being vuma fibre supporta gentleman introduced himself as Thabang he requested serial number for the router i provided then he advised me that he will initiate upgrade and i should receive an sms shortly(Sms never received) Went back to sales agent she gave me cell phone for Lisa her manager conversation attached,as we communicated via whatsapp she advised that she will send a request and come back to me she never did when i text as per conversation attached she started ignoring my texts and call subsequently i called her with another number she answered that was last week already, Yesterday i called Vodacom spoke to Lunwabo he advised there is no such order he tried to assist by even calling the agent that did the sale she also advised that her manager is like that and i m not the only customer she is ignoring Kindly assist me