Vuma village pathetic service

I had an issue with my fibre cable loosening from the crimper plug and my isp has logged a call with vumatel since Thursday the 4th of Feb 2021 for them. To come and fix it. They keep checking it remotely and close the calls. Eventually they directed it to their maintenance department and they said they will schedule a visit to do repair. On Tuesday the 9th of feb 2021, a guy comes to the house before 9am, unsche3and I advised the nanny to tell him to wait as I will come from work to assist him. 15mins later when I arrive at home, the maintenance person is gone and has left no contact details or message to say when he is coming back. Once again my Isp has to update the ticket and Vumatel has done nothing to fix my internet. Poor service from their maintenance side!!!