KM
Khulekani M
1 reviews | Active since Jul 2022
15 Sept 2022, 11:59
VUMA to be played
The Worse fibre company. They are not competent , I have been trying to reach out to them for 3 weeks. I paid for WIFI that does not exist ,they are failing to activate the WIFI. the worse part is they know they are the only providers in this complex. if you sign up for them. You taking yourself to hell.
Helpful (0)
Replies (14)0
Replies (14)
Vumatel's replyOfficial
15 Sept 2022, 14:32Good day Khulekani
We apologize for the experience thus far.
Kindly provide us with your full address and we will assist with your inquiry.
Kind Regards
Zoleka Guca
We apologize for the experience thus far.
Kindly provide us with your full address and we will assist with your inquiry.
Kind Regards
Zoleka Guca
Vumatel's reply15 Sept 2022, 14:32
Official
Good day Khulekani
We apologize for the experience thus far.
Kindly provide us with your full address and we will assist with your inquiry.
Kind Regards
Zoleka Guca
We apologize for the experience thus far.
Kindly provide us with your full address and we will assist with your inquiry.
Kind Regards
Zoleka Guca
KM
Khulekani M's updateReviewer Update
15 Sept 2022, 14:40what you can do is reimburse me my Money. I have been go back and forth with you. You are dishonest and unprofessional. If you serious call me on *** or *** by the end of today and get it sorted today!!!
KM
Khulekani M's update15 Sept 2022, 14:40
Reviewer Update
what you can do is reimburse me my Money. I have been go back and forth with you. You are dishonest and unprofessional. If you serious call me on *** or *** by the end of today and get it sorted today!!!
Vumatel's replyOfficial
15 Sept 2022, 15:24Good day Khulekani
We truly apologize for the inconvenience caused thus far.
Kindly contact your ISP for any assistance with refunds and reimbur*****ts as the Internet Service Provider conducts your monthly billings on your account for internet access.
Kind Regards
Vuma Team
We truly apologize for the inconvenience caused thus far.
Kindly contact your ISP for any assistance with refunds and reimbur*****ts as the Internet Service Provider conducts your monthly billings on your account for internet access.
Kind Regards
Vuma Team
Vumatel's reply15 Sept 2022, 15:24
Official
Good day Khulekani
We truly apologize for the inconvenience caused thus far.
Kindly contact your ISP for any assistance with refunds and reimbur*****ts as the Internet Service Provider conducts your monthly billings on your account for internet access.
Kind Regards
Vuma Team
We truly apologize for the inconvenience caused thus far.
Kindly contact your ISP for any assistance with refunds and reimbur*****ts as the Internet Service Provider conducts your monthly billings on your account for internet access.
Kind Regards
Vuma Team
KM
Khulekani M's updateReviewer Update
15 Sept 2022, 15:52The problem is with you and you know you are the only service providers in this area and i cant have Wifi because of you
KM
Khulekani M's update15 Sept 2022, 15:52
Reviewer Update
The problem is with you and you know you are the only service providers in this area and i cant have Wifi because of you
Vumatel's replyOfficial
15 Sept 2022, 16:14Good day Khulekani
Kindly note that your ISP conducts monthly deductions on your account for the received internet access and we provide the infrastructure to facilitate connectivity.
Kind Regards
Zoleka Guca
Kindly note that your ISP conducts monthly deductions on your account for the received internet access and we provide the infrastructure to facilitate connectivity.
Kind Regards
Zoleka Guca
Vumatel's reply15 Sept 2022, 16:14
Official
Good day Khulekani
Kindly note that your ISP conducts monthly deductions on your account for the received internet access and we provide the infrastructure to facilitate connectivity.
Kind Regards
Zoleka Guca
Kindly note that your ISP conducts monthly deductions on your account for the received internet access and we provide the infrastructure to facilitate connectivity.
Kind Regards
Zoleka Guca
KM
Khulekani M's updateReviewer Update
15 Sept 2022, 16:15why have you not provided it to me?? where is the internet but i paid??
KM
Khulekani M's update15 Sept 2022, 16:15
Reviewer Update
why have you not provided it to me?? where is the internet but i paid??
Vumatel's replyOfficial
16 Sept 2022, 07:57Good day Khulekani
Please note that we tried to make contact with you using the provided contact number however goes to voicemail. Kindly advise on the appropriate time to make contact to advise on your inquiry.
Kind Regards
Zoleka Guca
Please note that we tried to make contact with you using the provided contact number however goes to voicemail. Kindly advise on the appropriate time to make contact to advise on your inquiry.
Kind Regards
Zoleka Guca
Vumatel's reply16 Sept 2022, 07:57
Official
Good day Khulekani
Please note that we tried to make contact with you using the provided contact number however goes to voicemail. Kindly advise on the appropriate time to make contact to advise on your inquiry.
Kind Regards
Zoleka Guca
Please note that we tried to make contact with you using the provided contact number however goes to voicemail. Kindly advise on the appropriate time to make contact to advise on your inquiry.
Kind Regards
Zoleka Guca
KM
Khulekani M's updateReviewer Update
16 Sept 2022, 07:59try calling again
KM
Khulekani M's update16 Sept 2022, 07:59
Reviewer Update
try calling again
Vumatel's replyOfficial
16 Sept 2022, 08:47Good day Khulekani
Thanks for taking our call earlier today.
Kindly note that we have escalated your installation request to our installation team to assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Thanks for taking our call earlier today.
Kindly note that we have escalated your installation request to our installation team to assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Vumatel's reply16 Sept 2022, 08:47
Official
Good day Khulekani
Thanks for taking our call earlier today.
Kindly note that we have escalated your installation request to our installation team to assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Thanks for taking our call earlier today.
Kindly note that we have escalated your installation request to our installation team to assist. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Vumatel's replyOfficial
16 Sept 2022, 13:49Good day Khulekani
Kindly note that the team has provided feedback that your line is active with another ISP and the ISP needs to request for a circuit line release to Vumatel. We will further assist further with your inquiry.
Kind Regards
Zoleka Guca
Kindly note that the team has provided feedback that your line is active with another ISP and the ISP needs to request for a circuit line release to Vumatel. We will further assist further with your inquiry.
Kind Regards
Zoleka Guca
Vumatel's reply16 Sept 2022, 13:49
Official
Good day Khulekani
Kindly note that the team has provided feedback that your line is active with another ISP and the ISP needs to request for a circuit line release to Vumatel. We will further assist further with your inquiry.
Kind Regards
Zoleka Guca
Kindly note that the team has provided feedback that your line is active with another ISP and the ISP needs to request for a circuit line release to Vumatel. We will further assist further with your inquiry.
Kind Regards
Zoleka Guca
KM
Khulekani M's updateReviewer Update
16 Sept 2022, 15:01Hi , this is my apartment. Cut the ISP if needs be i do not owe them anything nor had a contract with them. please inform the other ISP to release what needs to be released as soon as possible.
KM
Khulekani M's update16 Sept 2022, 15:01
Reviewer Update
Hi , this is my apartment. Cut the ISP if needs be i do not owe them anything nor had a contract with them. please inform the other ISP to release what needs to be released as soon as possible.
KM
Khulekani M's updateReviewer Update
16 Sept 2022, 15:09I have emailed it. I will do so again
KM
Khulekani M's update16 Sept 2022, 15:09
Reviewer Update
I have emailed it. I will do so again
Vumatel's replyOfficial
16 Sept 2022, 15:17Good day Khulekani
Kindly note that we have received the email and we have escalated your line release request to our line release team to assist with your inquiry. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Kindly note that we have received the email and we have escalated your line release request to our line release team to assist with your inquiry. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Vumatel's reply16 Sept 2022, 15:17
Official
Good day Khulekani
Kindly note that we have received the email and we have escalated your line release request to our line release team to assist with your inquiry. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Kindly note that we have received the email and we have escalated your line release request to our line release team to assist with your inquiry. We will revert once feedback is received.
Kind Regards
Zoleka Guca
KM
Khulekani M's updateReviewer Update
16 Sept 2022, 15:29inform me what needs to be done from my side
KM
Khulekani M's update16 Sept 2022, 15:29
Reviewer Update
inform me what needs to be done from my side