VUMA TELL INTERMITTANT INTERNET CONNECTION FOR MORE THAN 3 MONTHS

I'm writing this review as a follow-up to my initial review, which went unanswered. I've been experiencing ongoing issues with my Vumatel internet service since moving into my new home on November 29, 2024.

The technician installed the service, but it wasn't activated until later that day. Since then, I've experienced frequent disconnections and poor signal quality. Despite multiple reports and technician visits, the issues persist.

I've been advised to upgrade my line, but the sales department informed me that this wouldn't resolve the issues. I've purchased WiFi extenders, which were installed by a technician, but the ports were found to be closed, and the Vumatel router was deemed faulty.

The most recent technician visit concluded that the issue lies with my ISP service provider, not Vumatel's installation. However, I've continued to experience disconnections, and despite numerous fault reports, the issue remains unresolved.

I'm extremely disappointed in Vumatel's service and feel that I'm not receiving the service I'm paying for. I hope that someone will take my complaints seriously and take prompt action to resolve these issues. Surely you can see that there is a issue!!!! Reference numbers: * 266922 * 267954 * 270450 * 271655 * 290371 * 290557 * 292115