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Nokuzola N
1 reviews | Active since Jan 2023
09 Sept 2024, 20:19
Vuma tel sucks
It's becoming a norm that you don't bother to notify your clients when network is down .
Seems like we paying for **** that Is not working. Hardly a month goes without vumatel not working
I can't wait for Telkom to finish with installation then move to them
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Vumatel's replyOfficial
10 Sept 2024, 11:43Good day Nokuzola Ngobese.
Thank you for getting in touch.
Please contact your ISP (internet service provider) as the first point of contact when experiencing connection issues. ISPs are responsible for providing internet services to customers, and they have the necessary tools and resources to troubleshoot and resolve many common connectivity problems. When you contact your ISP about a connection issue, they will typically guide you through some troubleshooting steps to determine the nature of the problem. If, after troubleshooting, the ISP determines that the problem lies with the fiber provider (in this case, "us"), they will log a ticket to escalate the issue to the appropriate team for further investigation and resolution. This helps ensure that the problem is addressed by the responsible party, as different components of the internet infrastructure may be managed by different entities. By following this process and involving your ISP as the initial point of contact, you can streamline the troubleshooting and resolution process, ultimately helping to resolve the connection issue more efficiently.
Your ISP is Flycool: ***, Fly.cool (@flydotcool) on X , https://www.facebook.com/FlyDotCool/ or Whatsapp ***.
Kind regards
The Vuma Team
Thank you for getting in touch.
Please contact your ISP (internet service provider) as the first point of contact when experiencing connection issues. ISPs are responsible for providing internet services to customers, and they have the necessary tools and resources to troubleshoot and resolve many common connectivity problems. When you contact your ISP about a connection issue, they will typically guide you through some troubleshooting steps to determine the nature of the problem. If, after troubleshooting, the ISP determines that the problem lies with the fiber provider (in this case, "us"), they will log a ticket to escalate the issue to the appropriate team for further investigation and resolution. This helps ensure that the problem is addressed by the responsible party, as different components of the internet infrastructure may be managed by different entities. By following this process and involving your ISP as the initial point of contact, you can streamline the troubleshooting and resolution process, ultimately helping to resolve the connection issue more efficiently.
Your ISP is Flycool: ***, Fly.cool (@flydotcool) on X , https://www.facebook.com/FlyDotCool/ or Whatsapp ***.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply10 Sept 2024, 11:43
Official
Good day Nokuzola Ngobese.
Thank you for getting in touch.
Please contact your ISP (internet service provider) as the first point of contact when experiencing connection issues. ISPs are responsible for providing internet services to customers, and they have the necessary tools and resources to troubleshoot and resolve many common connectivity problems. When you contact your ISP about a connection issue, they will typically guide you through some troubleshooting steps to determine the nature of the problem. If, after troubleshooting, the ISP determines that the problem lies with the fiber provider (in this case, "us"), they will log a ticket to escalate the issue to the appropriate team for further investigation and resolution. This helps ensure that the problem is addressed by the responsible party, as different components of the internet infrastructure may be managed by different entities. By following this process and involving your ISP as the initial point of contact, you can streamline the troubleshooting and resolution process, ultimately helping to resolve the connection issue more efficiently.
Your ISP is Flycool: ***, Fly.cool (@flydotcool) on X , https://www.facebook.com/FlyDotCool/ or Whatsapp ***.
Kind regards
The Vuma Team
Thank you for getting in touch.
Please contact your ISP (internet service provider) as the first point of contact when experiencing connection issues. ISPs are responsible for providing internet services to customers, and they have the necessary tools and resources to troubleshoot and resolve many common connectivity problems. When you contact your ISP about a connection issue, they will typically guide you through some troubleshooting steps to determine the nature of the problem. If, after troubleshooting, the ISP determines that the problem lies with the fiber provider (in this case, "us"), they will log a ticket to escalate the issue to the appropriate team for further investigation and resolution. This helps ensure that the problem is addressed by the responsible party, as different components of the internet infrastructure may be managed by different entities. By following this process and involving your ISP as the initial point of contact, you can streamline the troubleshooting and resolution process, ultimately helping to resolve the connection issue more efficiently.
Your ISP is Flycool: ***, Fly.cool (@flydotcool) on X , https://www.facebook.com/FlyDotCool/ or Whatsapp ***.
Kind regards
The Vuma Team
Best regards,