Vuma Tel bad service

What perthectic service from Vumatel. 8 had a payment weeks ago I was supposed to get installation but I am still waiting. The agents just give me one excuse after the other. And when you go onto the WhatsApp app all you get is Willie the bot....saying someone will get back and no one does, and the time schedule that keeps coming up as to when they available. Shocking bad service I must say. I was with Rain and they were far better and reason I changed was for fibre connection , what a mistake trusting Vumatel. The installers told me they would sort out my issue with the conduit within 48 hrs what a load of *******. I am absolutely shattered with the bad service from Vumatel. At this point I want my money back. I would not recommend them 😕. How can one wait 2 to 3 weeks for an installation after payment was made.