Vuma tel and Gigawave poor after service

I am based I pineslopes and use Vuma through my service provider gigawave.

I have no wifi connectivity from last Monday the 8th.

I logged a few complains with gigawave each day until now, asking them to send out a technician to assist.

Everytime I called, or messages. They kept telling me they want to troubleshoot first.

We did the same thing each and everyday land nothing works. I am also tech savvy. It's more than the small issues. A tech needs to come out and assist, but they are refusing to help.

Eventually a ticket was logged for a tech. Just for me to receive a message that vuma resolved my ticket. Without sending anyone over, or any calls.

My network is still not fixed. It's very unstable.

I work from home. I have been struggling all work. I have a 2 year old kid. That's creating chaos, cause she unable to watch TV!!!

I WILL ALSO BE CHARGED THE FULL PAYMENT YET A WHOLE WEEK I BARELY HAD SERVICES.

THIS IS THE PATHETIC AND POOR SERVICE YOU RECEIVE FROM VUMA AND GIGAWAVE. ALL THEY CARE ABOUT IS A SUBSCRIPTION. ONCE THEY HAVE YOUR BUSINESS, YOU ARE LEFT FOR DEAD ON YOUR OWN!!.