Vuma SUPER hero

Good morning,

Please allow me to share my experience from the service received from Grace Molale.

Vuma makes mention of Vuma-heroes when phoning the call centre… I don’t believe this is the case with Grace.

Fibre is something that I believe will help move our country forwards to become a global contester.

With everyone on the “we want some” wagon, demand vs supply is hotly contested and considering it is nearing year end 2017 coupled with dealing with multiple stakeholders (residents, body corporate, the grumpy old man, suppliers etc.) it seemed that everything was going to be a lengthy process.

Then my address got mixed up thinking I live in a whole different city, other peeps in my complex got fibre before me, I’m struggling to get someone phone me for scheduling installation, installation done and nothing is working and and and.

That’s where Grace comes in. She’s not a Vuma-hero. No. Definitely not.

Grace Molale is a Vuma – S U P E R H E R O !!!

She took the reins and within no time had every piece of the puzzle fall into place up and to where she could give me the very friendly call: “Sir, we’ve done our part, now your ISP needs to do the rest.” Her voice the calm to the Joburg storms and the bearer of good news.

I would like to compliment the manager for cultivating this level of superhero customer experience in your staff. And I would very much like to make special mention of Grace Molale. This right here, is what it’s all about. Service excellence – the new benchmark.

From the bottom of my heart, thank you. For everything.

I look forward to our Vuma Fibre journey together.

Have a blessed 2018

Kind regards