VUMA still not resolved my connection issue for nearly a month...

I now have another issue with Vuma that came to light: After Vuma installed the CPE and fibre line into my house (messing up my garden along the route I may add...), I decided to sign up with a service provided (MWEB) to make use of the "fast" internet. However, after almost a month of not being able to connect, and going back-and-forth between Vuma and the MWEB (my ISP) - who both simply played the "blame game" - I finally came to the conclusion (with the help of one of the more helpful agents at Vuma) that my Object Number was used by another person in our area to sign up with an ISP using both my and his O.N's... How on earth is this even possible VUMA???

Firstly, how the hell did someone get hold of my Object Number, and how was that person simply "allowed" to use it??? Secondly, why, after I confirmed that the O.N. belongs to me and verified this with Vuma, could they not simply correct the error OR re-issue me with a new O.N???

Irrespective of this, Vuma then scheduled a re-installation of my fibre line for the morning on 16 May at 8:30... Apparently the installer needs to now provide me with a new ON at my house... not the most technologically advanced method by an claimed tech-company... After simply not showing up for the scheduled appointment, I ended up calling Vuma who confirmed that the said appointment and stated that somebody will contact me asap to inform me of the delay... After waiting for hours, I then decided to leave for work - so another impact on my pocket done by Vuma's incompetence...

I then received a call from a Vuma agend who promised me that the issue will be resolved on the afternoon of 17 May, and who also stated that he will personally contact me on 17 May to confirm that the issue is resolved and provide me with a new O.N... However, in true Vuma fashion, nothing has transpired since and I still have no internet, even though the installation was paid and my ISP charges me...

This is the problem when a single company has a monopoly on fibre in a area: They don't care because they know there is no competition... So service and accountability goes out of the window...