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SM
Shaun M

1 reviews | Active since Oct 2019

28 Oct 2019, 08:14

VUMA SERVICE SUCKS

Vuma SUCKS. First we were with Axxess and aside from getting no communication from them eventually it was said that Vumatel was the problem. Now with Afrihost once again we have to hear after weeks of no communication from both of Afrihost and Vuma that once again Vuma is the problem. You cant contact Vuma directly for some unknown reason or maybe its because their service SUCKS. In their Q&C they say it can take up to several weeks but I was informed that our address wasnt even uploaded and weeks later I was informed that our order wasnt even placed yet. Vuma your service SUCKS big time and ISP's have to suffer in some cases because of this.

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Replies (8)
Vumatel
Vumatel's reply28 Oct 2019, 09:46
Official
Good Morning Shaun 

We trust that you are well 

We will make contact with you to try regarding the matter. 

Kind Regards 
The Vuma Team 
Vumatel
Vumatel's reply28 Oct 2019, 13:17
Official
Hi Shaun 

We tried to make contact with you regarding the above and unfortunately we could not get through to you. Kindly email us on *** in order for us to assist you. 

Kind Regards 
The Vuma Team 

SM
Shaun M's update28 Oct 2019, 13:31
Reviewer Update
Just goes to show one call and you guys think now you've done your job. Please contact me on
SM
Shaun M's update29 Oct 2019, 08:25
Reviewer Update
Maybe Vuma is in competition with somebody to see who can offer the worst service. Don't worry Vuma you're winning hands down. You send a message on Hellopeter of a way to contact you but is * out. If you'd check your messages then you will see I gave you a way to make contact but I guess that is to much work for you to handle?
Vumatel
Vumatel's reply30 Oct 2019, 09:18
Official
Morning Shaun 

We have sent you an email. 

Kind Regards 
The Vuma Team 
SM
Shaun M's update30 Oct 2019, 16:05
Reviewer Update
Not to sure who to thank as the emails said kind regards the Vumatel team but thank you for resolving the issue. I just hope Vumatel stays at this pace, fast and effective.
Vumatel
Vumatel's reply01 Nov 2019, 09:21
Official
Morning Shaun 

My name is Grace and I am the one who was communicating with you on the emails to assist you in resolving your issue. 
SM
Shaun M's update05 Nov 2019, 09:35
Reviewer Update
I am staying with my original decision. Vumatel sucks. FORTUNATELY for them and I think they know it is that they are the only provider in the area so they can take their time on doing things but the areas with various other service providers then they make sure they do the order. I was told that a call was logged on Saturday to find out today 96 HRS later that nothing has been done on Vumatel side. On top of that you hhave to phone around because Vumatel don't have details of orders on the system so you have to phone around because they are obviously incapable of doing their work. I WOULD NOT RECOMMEND TO ANYBODY VUMATEL SERVICE. Not to any single person. To me Vumatel DOES NOT EXIST. Vumatel can be glad Hellopeter only has the lowest setting of unhappy customer because that doesn't nearly describe how unhappy I'm with them. Vumatel please don't contact me further regarding Hellopeter comments. The only thing that you should concentrate on today is connecting my order. I don't want to hear anything about 48hrs etc. I have been waiting way longer because of your service!!!!!!!!!