LS
Lindisipho S

1 reviews | Active since Jun 2024

02 Nov 2024, 11:35

Vuma **** service.

The relationship started out great until my internet suddenly went offline thinking it would restart after I waiting for 2 days and after multiple tries to reboot it but still nothing.

Logged a call and i was told My Area is currently hotspot due to the whole protection thing going on. I said fine and how long do they think it will be before they come again. The lady said not sure. Fast forward 60 days pass and still no one is comes i have to debit orders that have went off. Okay so i decide to cancel and ask for a refund. Next thing i am til i must contact my internet provider. (Mweb) they don't do that. And my money? Same answer. Shap. I do that next thing mweb tells me human has to approve the refund and after weeks of waiting vuma approves but still no money and both vuma and mWeb are playing games as to tell me who has to refund me. And six months later. I am still facing the same issue. And calling them is a waste of airtime. You wait for long on the phone!

0
Replies (1)
Vumatel
Vumatel's reply03 Nov 2024, 12:33
Official
Good day  Lindisipho 

Please follow up with your ISP as your service has been cancelled on our end. We apologize for the experience thus far.

Kind Regards
The Vuma Team