Vuma & SADV

In November I switched from Mweb to SADV in terms of connection with Vuma. Over the phone I opted for a debit order but there was an issue and the sales lady advised me to rather do an EFT and I was told it works the same way as a debit order. My WiFi was then cut and when I contacted SADV I was told a debit order is a better option, I then re-routed from EFT to debit order, I was sent a link to pay and I did so, money left my account. I called and I was told I was going to get a call the very same day for reconnection, it’s been over 24hrs and again on my own accord I got in touch only to be told that my debit order was rejected and I’ll be transferred to the correct department. Again no one has been in contact, that conversation has been closed and I still sit with no WiFi, however money went out of my account!!!

Am I being ****med? What’s all of this? @vuma @ SADV