Vuma SADV

I've been using Vuma for a while now and making my monthly payments using the capitec app, on the 16th April my wifi was disconnected and on the same day i made a payment using the app but my connection was not reinstated. I later followed up with my ISP which is SADV on WhatsApp my texts were responded to after hours, I tried calling VUMA the numbers provided on google do not work , the SADV portal doesn't work also the number provided for SADV doesn't work. I work from home and my boyfriend runs his business from home its been 3days our WIFI is still not work . I have sent my bank statement and POP multiple times , my emails are not being attended to and as a result we are losing money with everyday that goes by and we are not actively talking to our clients