Vuma / Rocketnet - unwilling to provide on site support services
Experiencing intermittent fibre service via Vuma and ISP. Have been complaining for months about issue. Vuma and ISP (Rocketnet) keep on telling me from their side there seems to be no issues but Im experiencing bad and non existent service. They are unwilling to send a person to do on site inspection of the issue. Im paying for a service thats doesnt work but Im paying for it. I want to cancel but they are threatening early cancellation penalties.
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Replies (2)
Vumatel's replyOfficial
07 Oct 2019, 11:08Good Morning Andre
We trust that you are well.
Kindly contact your ISP to check the speed on their end.
Kindly Regards
The Vuma Team
We trust that you are well.
Kindly contact your ISP to check the speed on their end.
Kindly Regards
The Vuma Team
Vumatel's reply07 Oct 2019, 11:08
Official
Good Morning Andre
We trust that you are well.
Kindly contact your ISP to check the speed on their end.
Kindly Regards
The Vuma Team
We trust that you are well.
Kindly contact your ISP to check the speed on their end.
Kindly Regards
The Vuma Team
Vumatel's replyOfficial
07 Oct 2019, 12:12Hi Andre
The team confirms that you were configured for the right speed. Please contact your ISP for further assistance.
Kind Regards
The Vuma Team
The team confirms that you were configured for the right speed. Please contact your ISP for further assistance.
Kind Regards
The Vuma Team
Vumatel's reply07 Oct 2019, 12:12
Official
Hi Andre
The team confirms that you were configured for the right speed. Please contact your ISP for further assistance.
Kind Regards
The Vuma Team
The team confirms that you were configured for the right speed. Please contact your ISP for further assistance.
Kind Regards
The Vuma Team