Vuma reach via webafrica

It has been 8 days without internet from vuma reach via webafrica. Vuma reach still have not activated my account. They are responding on Facebook but say the same thing over and over again. When I called they said they cannot assist. Weird thing is when I called last week they said that it takes 7 days to activate. No where have I seen it stated on their Site. They don't even respond to the ISP that logged calls with them. What an awful customer experience.