AK
Abraham K
1 reviews | Active since Jan 2024
22 Apr 2024, 19:03
Vuma Reach/ Home-Connect, horrible customer service
This is the second month i am struggling to pay for my fibre through Home-Connect / Vuma Reach, i am gat vol with this *********** infrastructure owner and their ISP, they decided to change their PayFast system however we are the ones suffering, we must run like headless chicken to go pay money at Pick n Pay only to be told that your services will be activated in 48 hours and it is not my fault in the first place, if this payment system nonsense is not sorted out this month i am migrating to 5G, Fibre infrastructure companies do not respect customers at all.
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Replies (2)AK
Abraham K's updateReviewer Update
23 Apr 2024, 17:31Hi the current problem is not me making a payment, i made a payment at Pick n Pay as advised by the ISP (Home-Connect) and Home-Connect confirmed that payment was received however my service is still not restored, this is extremely frustrating.
AK
Abraham K's update23 Apr 2024, 17:31
Reviewer Update
Hi the current problem is not me making a payment, i made a payment at Pick n Pay as advised by the ISP (Home-Connect) and Home-Connect confirmed that payment was received however my service is still not restored, this is extremely frustrating.
AK
Abraham K's updateReviewer Update
26 Apr 2024, 11:37Hi, It's been 4 days now and i still do not have internet...
AK
Abraham K's update26 Apr 2024, 11:37
Reviewer Update
Hi, It's been 4 days now and i still do not have internet...