MD
Monareng D
1 reviews | Active since Oct 2022
26 Nov 2024, 09:07
VUMA POOR SERVICES
I’m extremely frustrated with Webafrica and Vuma. They are failing to activate my fibre. The process has been painfully slow, and I’ve had to constantly follow up with no results. Neither Webafrica nor Vuma seems to know what’s going on, and their lack of coordination is shocking.
If this is the kind of service they offer before activation, I dread to think how they handle issues once you’re a paying customer. I wouldn’t recommend them to anyone looking for reliable and efficient service.
Helpful (0)
Replies (5)0
Replies (5)
Vumatel's replyOfficial
26 Nov 2024, 10:55Good morning Dumi
We trust that you are well
We have requested feedback from the team.
Kind Regards
The Vuma Team
We trust that you are well
We have requested feedback from the team.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply26 Nov 2024, 10:55
Official
Good morning Dumi
We trust that you are well
We have requested feedback from the team.
Kind Regards
The Vuma Team
We trust that you are well
We have requested feedback from the team.
Kind Regards
The Vuma Team
Best regards,
MD
Monareng D's updateReviewer Update
26 Nov 2024, 11:05Hi,
Please find attached ticket number ***7 for your ease of reference. What is your turn around times because im sick and tired of this.
Please find attached ticket number ***7 for your ease of reference. What is your turn around times because im sick and tired of this.
MD
Monareng D's update26 Nov 2024, 11:05
Reviewer Update
Hi,
Please find attached ticket number ***7 for your ease of reference. What is your turn around times because im sick and tired of this.
Please find attached ticket number ***7 for your ease of reference. What is your turn around times because im sick and tired of this.
Vumatel's replyOfficial
26 Nov 2024, 14:37Hi Dumi
The service has been activated. Please advise if you are now able to connect.
Kind Regards
The Vuma Team
The service has been activated. Please advise if you are now able to connect.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply26 Nov 2024, 14:37
Official
Hi Dumi
The service has been activated. Please advise if you are now able to connect.
Kind Regards
The Vuma Team
The service has been activated. Please advise if you are now able to connect.
Kind Regards
The Vuma Team
Best regards,
MD
Monareng D's updateReviewer Update
26 Nov 2024, 14:43I would like to update my previous review regarding Vuma. After raising my concerns, they reached out to me promptly and resolved the issue efficiently. I appreciate the swift response and the professionalism displayed in addressing the matter. It’s refreshing to see a company that takes customer feedback seriously and works quickly to resolve issues. Thank you for your excellent service and for turning a frustrating experience into a positive one. Feel free to personalize it further if needed!
MD
Monareng D's update26 Nov 2024, 14:43
Reviewer Update
I would like to update my previous review regarding Vuma. After raising my concerns, they reached out to me promptly and resolved the issue efficiently. I appreciate the swift response and the professionalism displayed in addressing the matter. It’s refreshing to see a company that takes customer feedback seriously and works quickly to resolve issues. Thank you for your excellent service and for turning a frustrating experience into a positive one. Feel free to personalize it further if needed!
Vumatel's replyOfficial
27 Nov 2024, 09:13Hi Dumi
We are glad that we were able to assist you in getting the team to resolve your query.
Regards
The Vuma Team
We are glad that we were able to assist you in getting the team to resolve your query.
Regards
The Vuma Team
Best regards,
Vumatel's reply27 Nov 2024, 09:13
Official
Hi Dumi
We are glad that we were able to assist you in getting the team to resolve your query.
Regards
The Vuma Team
We are glad that we were able to assist you in getting the team to resolve your query.
Regards
The Vuma Team
Best regards,