Vuma, please come and clean up your mess

Item: Vumatel
Rating: 1
Author: Ahmed P

Had FTTH installed in September 2017. The Puma technicians who installed left meters of loose cabling by the grey box outside my house, saying that they did not have the tool to splice the cable and that another team would come do so the next day. It's going on six months and that team with the tool has still not arrived. Every time I try calling Vuma, they put me through to some other office and eventually the line gets cut off. This is really frustrating.

Helpful (0)

Replies (2)

Vumatel's replyOfficial

26 Feb 2018, 15:01

Good day Ahmed,

We apologise for the experience thus far, kindly note that we have tried making contact with you to assist, we will try again later.

Kind regards,

The VUMA Team

Vumatel's reply26 Feb 2018, 15:01

Official

Good day Ahmed,

We apologise for the experience thus far, kindly note that we have tried making contact with you to assist, we will try again later.

Kind regards,

The VUMA Team

Ahmed P's updateReviewer Update

28 Feb 2018, 10:27

Hi. It's not necessary to call or speak to me, all you need to do is go to my house and splice the cable at the box on the perimeter wall. You don't need access to my premises to do this.

Ahmed P's update28 Feb 2018, 10:27

Reviewer Update

Hi. It's not necessary to call or speak to me, all you need to do is go to my house and splice the cable at the box on the perimeter wall. You don't need access to my premises to do this.