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MN
Matimu N

1 reviews | Active since May 2017

06 Mar 2024, 09:12

vuma payments

i have make payment on 23rd of February on the new line but on 5th their close my line their Iam owing full amount of R399. why have to pay full amount but their policies say their difference thing.

0
Replies (5)
Vumatel
Vumatel's reply06 Mar 2024, 15:39
Official
Good day,  Matimu Ndobe .

Thank you for getting in touch. 

We have escalated the payment issue and we will get back to you with feedback. 

Kind regards
The Vuma Team 

Best regards,

Vumatel
Vumatel's reply07 Mar 2024, 09:49
Official
Good day,  Matimu Ndobe . 

Thank you for your patience, we confirm that your payment has been allocated to the right account and the line has an issue that needs maintenance. We have escalated to our team to attend to the issue. 

We apologize for the inconvenience. 

Kind regards
The Vuma Team

Best regards,

MN
Matimu N's update07 Mar 2024, 11:02
Reviewer Update
So will get my refund cause yesterday I have make other payment of R399 cause I need internet connection I work from home.
Vumatel
Vumatel's reply07 Mar 2024, 11:14
Official
Thank you for your response. 

Please contact your ISP regarding a refund. Your ISP is WebAfrica:  Phone: ***WhatsApp Support Line: *** , https://twitter.com/webafrica or visit their live chat on https://www.webafrica.co.za/ .

Kind regards
The Vuma Team

Best regards,

MN
Matimu N's update07 Mar 2024, 11:35
Reviewer Update
Thank you