VUMA PATHETIC SERVICE. Almost 12 Months, Installation is still not complete accordingly. PLEASE STAY AWAY!!!!

<p><strong>VUMA Service is just as bad as TELKOM service.</strong></p> <p> </p> <p>Vuma took three months for installation to be complete.</p> <p>In June the first installation was done within the Area. </p> <p> </p> <p>We run a small business home and need the use of wifi and internet, so connection to is extremely important.</p> <p>Since then we have called Vuma back to the Residence 5 times to fix and reinstall the fibre line as the line has either been:</p> <p>- Damaged due to exposure to the weather.</p> <p>- Fibre line breaking.</p> <p>- Incorrect installation</p> <p> </p> <p>The installation was done extremely badly, and they refused to dig trenchs to hide the PVC pipe that holds the cable. (Which helps protect the cable from all elements) Clever!</p> <p> </p> <p>One example:</p> <p>The Technician arrives at the property and claims he has no idea what to do and had no knowledge of what the issue is. He then attempts to fix the issue, after a lenghtly conversation just to help him understnad what to do, and claims that he cannot finish the repair as he does not have the correct tool, called a SPLICING TOOL on hand to complete the fix. This tool is used to cut the fibre cable, if the cable has been installed or reinstalled.</p> <p>The Technician then says that a team member will arrive during the day before the close of business hours to complete the service. As you can guess, this did not happen as there is not communication between mangers, call center agents and technicians.</p> <p> </p> <p>We paid R1720 for a pathetic service that has never be completed correctly from the get go. </p> <p>Waste of money, airtime, amongst time and effort to just help them understand what the issue is. </p> <p> </p> <p>Please save yourself the time and money and do not get Vumatel in your area, as their service is just as bad as Telkom.</p> <p> </p>