Vuma not in a million years

I'm on my 2nd week with no connection, changed ISP only to encounter the same issue. When you call the Vuma call centre and get to speak to Phumeza your day is worsened by her attitude! I spoke to her last week Tuesday and she was quick to tell me that I must pay my prepaid service before the 28days is up, not attending to the issue at hand, today again before she even listened to my issue she just told me I must wait 48hrs before I follow up, I've had the same problem from the 12th September, how many 48hrs should I wait??? Vuma and service are on parallel paths!!!