1 reviews | Active since Dec 2015
Vuma not assistance week 3 and counting
I have never been so inconvienced in my life, had I known that having Vuma fibre under Webafrica would give me so much heart palpitations, you talk to the agents on the watapp chat that take forever to response and yet you sitting with a paid router that says conected no internet, i work from home and this issue has affected my budget , my wifi is connected byut has no network we followed all steps still we not winning we asked for a technician to be sent out still not feedback this watsapp chat says sorry i have not bee contactd for the past hours someone will contact me soon...how much longer should I wait to be assisted with this issue, its been more than a week now and still countinCAN THIS ISSSUE BE RESOLVED I AM LOSING MONEY
Thank you for getting in touch.
We are sorry to hear about your connectivity issue.
We have checked the line and fibre is up and running.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us). Should it be determined that the issue is fibre, a ticket is logged.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are sorry to hear about your connectivity issue.
We have checked the line and fibre is up and running.
Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us). Should it be determined that the issue is fibre, a ticket is logged.
Kind regards
The Vuma Team
Contacted the sevice provider who has been promising that VUMA will send out a technician to sort out the fault apparently there is a mismatch on the wifi. The account is under Lerato Hlongwane the one under myy name is working perfectly. can we sort this out or take out the whole thing because we can not be paying for a wifi that is not working.. sort it out soon
Contacted the sevice provider who has been promising that VUMA will send out a technician to sort out the fault apparently there is a mismatch on the wifi. The account is under Lerato Hlongwane the one under myy name is working perfectly. can we sort this out or take out the whole thing because we can not be paying for a wifi that is not working.. sort it out soon