1 reviews | Active since May 2017

04 May 2017, 16:46

Vuma = No show!

<p>Ordered fibre a week ago, scheduled appointment confirmed for 8:30am on 4th of May, only to be told the same morning that they are running low on technicians and only one would be available at 2:30pm.</p> <p>That was not the issue as long as internet could be resolved on the same day, however come 2:30pm no one showed up! </p> <p> </p> <p>And after spending close to 2hours (and close to R300 worth of airtime) trying to reach vumatel on the phone and being transferred to countless amount of call centre people, no one was able to provide a answer as to why no one showed up at the scheduled time, and when the fibre installation would be done.</p> <p>Was promised that someone would return my call to confirm and provide an answer, but no response were given at all!</p> <p> </p> <p>Extremely annoyed spend the whole day waiting and messing up my other personal schedules, to add the cherry on top they don't even care.</p> <p> </p> <p>This is the kind of service they offer!</p> <p> </p> <p> </p> <p> </p>

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Replies (3)
Vumatel
Vumatel's reply07 May 2017, 22:12
Official

Hi Amy

Apologies for any inconvenience caused.

Kindly note that we have escalated your issue to the Operations Department and will be in contact with you.

Should you require any further assistance, kindly send your email to *** .

Kind regards,

The VUMA Team

Vumatel
Vumatel's reply07 May 2017, 22:12
Official

Hi Amy

Apologies for any inconvenience caused.

Kindly note that we have escalated your issue to the Operations Department and will be in contact with you.

Should you require any further assistance, kindly send your email to *** .

Kind regards,

The VUMA Team

Vumatel
Vumatel's reply07 May 2017, 22:12
Official

Hi Amy

Apologies for any inconvenience caused.

Kindly note that we have escalated your issue to the Operations Department and will be in contact with you.

Should you require any further assistance, kindly send your email to *** .

Kind regards,

The VUMA Team