(Vuma) no connection for almost second month now just giving ticket numbers

It's getting close to the second month now of not being connected. Vuma just give you ticket number after ticket number and nothing happens. You sitting with my money that I paid you already and it's getting close to the second month without service . What the hell is going on.Are you planning to keep the money? I was said everytime oh this was the problem when I contact you again then another thing was the problem, then it was three new order numbers and everytime the money needs to transferred to New order. So I wonder what will be the next excuse . Here's a ticket number for you ticket ***5 think you running low on this as well