KS
Krizel S

1 reviews | Active since Oct 2020

06 Dec 2024, 08:46

Vuma -needs some VUMA and customer service with, 24H turnaround times

We have been waiting for our line to be connect, for over three days now. Tried the call centre - the link gets dropped, been trying since yesterday. Called twice yesterday

Called twice today - calls get dropped

Excalated via Afrihost, but still not progress being made

We need our fibre line in order to work, Can our line please urgently be re-instated

Need to adhere to their 24 hour turnaround time

Asking for the basic service delivery,

Afrihost Escalation reference number: ***0

0
Replies (1)
Vumatel
Vumatel's reply06 Dec 2024, 09:36
Official
Good day Krizel

Please note that we have escalated your inquiry to our suppport team to assist. We will revert once feedback is received.

Kind Regards
The Vuma Team