VUMA MUST BE CLOSED! PATHETIC SERVICE!!!!

Item: Vumatel
Rating: 1
Author: Nelisiwe Z

This is really pathetic everytime I need to be serviced I must write a complaint here?? Your service is really pathetic. Since the 23rd of September I asked to be assisted as I'm moving to a different address, was asked to send proof of address whivh I did, to this day I'm still not connected by my money was deducted?? We pay fibre for a reason, I'm working from home and I don't have connection. I've been calling and cohld not get an agent to assist but you take my money!!!!! I NEED TO BE CONTACTED AND THIS MATTER RESOLVED TODAY OR REFUND ME AND CANCEL THIS NONSENSE

Helpful (0)

Replies (3)

Vumatel's replyOfficial

01 Oct 2024, 15:24

Good day Neliswa

Thank you for taking my call. We will be able to assist you as soon as we receive your details.

Regards
The Vuma Team

Vumatel's reply01 Oct 2024, 15:24

Official

Good day Neliswa

Thank you for taking my call. We will be able to assist you as soon as we receive your details.

Regards
The Vuma Team

Nelisiwe Z's updateReviewer Update

01 Oct 2024, 21:31

Can you please go back and read the 1st message. I've moved to the address provided, the ine I had was at 153 Cedar crescent dlamini ext 1, now I have moved to Protea Glen and I requested the old router to be cancelled and the another one activated to the new address and amount that was debited to be credited to the new line. Please call me ASAP

Nelisiwe Z's update01 Oct 2024, 21:31

Reviewer Update

Nelisiwe Z's updateReviewer Update

02 Oct 2024, 11:25

I'M STILL WAITING FOR YOUR CALL!!!! STILL DON'T HAVE INTERNET BUT YOU TOOK MY MONEY

Nelisiwe Z's update02 Oct 2024, 11:25

Reviewer Update

I'M STILL WAITING FOR YOUR CALL!!!! STILL DON'T HAVE INTERNET BUT YOU TOOK MY MONEY