Vuma makes unscheduled home visits then call for access to the home

I still have no resolution for my problem! I paid you guys on the 30th of April and still I'm here asking for updates and getting nothing. Every agent on WhatsApp says they are escalating the problem. On Saturday I got a ticket from Vuma saying my ticket was closed and resolved?!! Vuma never schedules a visit, only sends me emails saying "Unscheduled visit - we might not need access to your premise and will schedule one if necessary" but never do. April 30th I was told I already had an ISP with someone else???That was sorted but I wasn't connected. April 1st, you couldn't find my payment but I got an invoice sent to me. May 3rd it was escalated. One technician in particular Steven, left his number on Sunday when I was at church so I can call him back and he never picked up the next 5 calls I made to him over 3 days. May 7th I sent a chat on Client Zone. May 8th I stayed home because Gugu from BriteLink said they would activate, I said I would be home for any technician. A day wasted as no one came. Gugu sent me an email at 18:43 saying she has ESCALATED TO VUMA. May 11th I get an email that the ticket has been closed by Vuma?!!! May 12th I send a WhatsApp and Donovan says the ticket seems open on his side. Like *** is going on here? I've been very patient with you guys and this is the worst experience I have had to date. @ weeks of back and forth. Just refund me and I'll change to something I can pay for and actually get connected with as was incorrectly stated when I paid!