Vuma lies to their clients

I have been waiting for a call for installation, every time I follow up I'm advised someone will contact me. Simphiwe an agent from Vuma forced me to pay for my fibre to a wrong service provider when I advised him that this payment was made but it is not reflecting to my preferred provider he promised to rectify. This goes against consumer protection acts. These people employed by vuma on a commission basis are giving members wrong information. If this is the way vuma is getting their clients this should reall be investigated