tM
tshepo M
1 reviews | Active since Nov 2012
30 Nov 2022, 18:05
Vuma lies plus home-connect
After numerous turnaround times, my line has not been activated as yet. First the service was suspended because I have not paid. I was told that the service will be activated as soon as i pay because termination only happen after 16 days. Within 10 days payment was done but no unsuspension. Then i was told that the account was terminated, i have to reapply and activation will be within 24 hours. Reapplication done but no service. Then i was informed that as per SLA it will take 24 to 72 hours. The whole weekend went and today it's Wednesday but still no service. They're probably getting back at me for the last month complain I posted here
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Replies (8)tM
tshepo M's updateReviewer Update
01 Dec 2022, 19:24Another 24 hours has gone by and still no service from vuma. I bet the next thing they'll blame home-connect yet it's their infrastructure. Keep up the bad service
tM
tshepo M's update01 Dec 2022, 19:24
Reviewer Update
Another 24 hours has gone by and still no service from vuma. I bet the next thing they'll blame home-connect yet it's their infrastructure. Keep up the bad service
tM
tshepo M's updateReviewer Update
02 Dec 2022, 18:27It's seven days and still no service whilst my money is in your account. Will you discount me for the 7 days that i did not get the service?
tM
tshepo M's update02 Dec 2022, 18:27
Reviewer Update
It's seven days and still no service whilst my money is in your account. Will you discount me for the 7 days that i did not get the service?
tM
tshepo M's updateReviewer Update
03 Dec 2022, 10:30After 7 days of no service even though I have paid the full amount, I demand a rebate whilst I'm delibarating on whether to return the other service provider
tM
tshepo M's update03 Dec 2022, 10:30
Reviewer Update
After 7 days of no service even though I have paid the full amount, I demand a rebate whilst I'm delibarating on whether to return the other service provider
tM
tshepo M's updateReviewer Update
03 Dec 2022, 11:32It's after 7 days now without service, so you installation team can take their time. All I want is a rebate for the days I did not get any service
tM
tshepo M's update03 Dec 2022, 11:32
Reviewer Update
It's after 7 days now without service, so you installation team can take their time. All I want is a rebate for the days I did not get any service
tM
tshepo M's updateReviewer Update
04 Dec 2022, 09:18Congratulations vumatel, it's now day 9 without service even though I paid. So how much refund am I getting?
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tshepo M's update04 Dec 2022, 09:18
Reviewer Update
Congratulations vumatel, it's now day 9 without service even though I paid. So how much refund am I getting?
tM
tshepo M's updateReviewer Update
05 Dec 2022, 10:08Although there was nothing wrong with the router as confirmed by the technician, nonetheless he swappe the router. I received a message claiming that the link is live. However that's a big fat lie because i still get the same message: connected without Internet
tM
tshepo M's update05 Dec 2022, 10:08
Reviewer Update
Although there was nothing wrong with the router as confirmed by the technician, nonetheless he swappe the router. I received a message claiming that the link is live. However that's a big fat lie because i still get the same message: connected without Internet
tM
tshepo M's updateReviewer Update
07 Dec 2022, 08:58It's now 12 days without service. This is the worst service by far. You are probably happy with this nonsense
tM
tshepo M's update07 Dec 2022, 08:58
Reviewer Update
It's now 12 days without service. This is the worst service by far. You are probably happy with this nonsense
tM
tshepo M's updateReviewer Update
08 Dec 2022, 08:49Day 13 without service
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tshepo M's update08 Dec 2022, 08:49
Reviewer Update
Day 13 without service