Vuma just can’t get it right!!!

Vumatel took one month to install my new line. Finally it got done. Only to work for three days and then crash. My ISP says Vuma attached two IP addresses to my one and therefore it won’t work. Apparently they need to ‘patch’ or fix it and it will take up to FORTY EIGHT hours!!! COME ON VUMA, this is PATHETIC!!! You’re approaching Telkom’s standards here!!!!