Vuma issues - take forever to resolve

Vuma went down due to JHB power outage. Logged a ticket and the response is “we aim to resolve this issue within 5 days”. Not possible to talk to anyone in the “maintenance department” and have to deal with the call centre where no one can tell you what is actually happening. Vumatel staff at our complex but say they can’t help because it’s not their ticket. Really terrible system if you need help. Vuma’s Website says “talk to a human” - would be great if that human knew what was going on.