Vuma is Useless

I have experienced downtime more than uptime with Vumatel. If I log a ticket with my ISP, Cool Ideas, i spend 20 to 30 minutes on the phone with them to get the matter resolved just to be told it is Vumatel. Cool Ideas will then log a ticket with Vumatel and once the ticket is lodged, I will receive a message to say it has been resolved without it being resolved. It will then take them days to send a technician, they arrive announced and expect you to just open for them and let them fix the issue. Cool Ideas will then call or email to ask for reconfiguration. It is done and internet is up for 2/ 3 days and then off again. They don't interact, communicate or get things resolved. Cool ideas are doing what they can but Vuma is nowhere to be seen or heard of and doesn't take ANY ACCOUNTABILITY for their service or lack of! I will never refer Vuma to anyone I know. They have the monopoly for fibre, but I'd rather go without it than going with Vuma....what a waist!