Vuma is the worst and they not transparent at all

I have never had an issue related to outages before. However, this time around, it's putrid service. I understand if there are issues with the network being down, but there was no communication about what is happening and not even any communication on what is the turnaround time is. There is no communication on what can be done in the interim. I run a business that does online marketing and I have lost 4 days of income now and all I can tell my clients is " I don't know whats happening" Then, to top it all off you still deduct your money from me for a service that I cant even use.

For reference, the incident ticket is WA***E01F.

Compensation will need to be provided in some way, shape, or form, whether you take a little less next month or something. Additionally, you need to be more transparent with your clients. As this thing of just switching off and not saying why or what is pathetic. You have our banking details so you must have our contact numbers. SEND AN SMS!

I expect someone to contact me and update me before the end of business today.